![]() If the following issues occur, skip to step 2 in the Resolution section of this article. Failure to load the operating system or any applications.Failure to erase the BlackBerry smartphone data.Failure to connect to the BlackBerry smartphone after the backup process.Failure to back up the BlackBerry smartphone data.An unsuccessful BlackBerry Device Software update might occur for any of the following reasons: If an error appears at the end of the loading process in the application loader tool summary screen, the update process was not successful. Your device has been updated successfully When a BlackBerry Device Software update is completed using the application loader tool in the BlackBerry Desktop Manager, the following message appears:
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